Contact Us

olive + piper About Us


Whether you have a question about your order, need help styling an outfit or just want to say hi, our Customer Happiness Team would love to hear from you. We’re a small but mighty team and we appreciate your love and support!

We'll get back to you as soon as we can within 1-2 business days. Note our office is closed on weekends and holidays.  

Chat with our Customer Happiness Team:
During our business hours, click the chat icon in the bottom right hand corner of our site to start a conversation! Don't see it? We're offline—send us an email instead

Email our Customer Happiness Team:



When will my order ship?

All in-stock orders ship out of our Vancouver, Canada office within 2-3 business days. You’ll receive an email with tracking info once shipped.

What's your return policy?

We want you to be happy with your jewels! We will gladly accept new and unworn jewelry within 30 days of the order date for a refund or credit. Allow 3-4 weeks for your package to return to our office. Refunds are processed within 1 week of receiving them back. Note that sale items and specific promotions are a final sale and cannot be returned. See our full return policy here.


Looking for something? You might be able to find your answers below! Visit the pages for information on ordering and shipping times, requesting a return, styling help, gifting and more! 

Orders and Shipping

Return Policy