FAQs

Frequently Asked Questions | olive + piper Hamid Attie Photography

SHIPPING + DELIVERY

YES! We offer FREE shipping to Canada and the US on all orders over $75 USD / $100 CAD after discounts and promo codes. Free shipping is not currently available to destinations outside of Canada and the US.

In order to ship your order out as quickly as possible and because of the volume of orders, adjustments or changes to your order cannot be made during this time. Please double check your order before placing it to ensure all the items and information are accurate.

All in stock orders are processed and shipped within 2-3 business days. Upgraded Express shipping orders are prioritized and are shipped within 1 business day. During Black Friday and Cyber Monday, express shipments may take up to 3 business days to process. If your order has not shipped within this time frame, it may be because of:

- Pre-order items
- Items that are not in stock and have an estimated ship date
- Missing order information - check your email!

If your order includes any of the items mentioned above, your entire order will be shipped in full as soon as ALL items are available.
If you require certain items before your item arrives, we recommend placing separate orders. If you have any questions, email us at
info@oliveandpiper.com.


For more information, visit the product page of the item ordered or view our shipping policies.

For more accurate information on when your package will arrive, refer to your tracking number. Please allow a few days for it to register.

More information about our shipping policies

We are based in beautiful Vancouver and all orders are shipped from our warehouse in Vancouver. Standard orders to Canada and the US will never have duties on orders below $800 USD. All international orders are subject to import duty taxes, VAT and handling fees, which we are not responsible for.

You'll never have to pay duties on standard shipping to Canada or the US on orders under $800 USD! Orders shipping to international locations and express shipments to the US may be subject to import duties, handling fees and VAT, which we cannot control.

Once your order has shipped, you'll receive a shipping confirmation email containing a link to track your package. Please allow a few days for your tracking to start working.

More information about our shipping policies

If your tracking number says that your package has arrived but you haven't received anything, we suggest doing the following:

Verify the shipping address on your order is correct
Look for an attempted delivery notice slip
Double check your area in case it's stored in a hidden area
Check to see if your neighbours or someone in your residence accepted it
Allow an extra 1-2 days - in rare instances, orders have been marked as delivered before actually arriving

Olive & Piper is not responsible for lost or stolen packages, but we'll try our best to help you recover and track down your package. If your package is still no where to be found, please contact us at info@oliveandpiper.com.


Once orders have been placed, we are unable to edit or cancel them. This includes editing items, quantities of items, shipping methods, and payment methods.

If you accidentally entered an incorrect address at checkout, please contact our Customer Happiness Team immediately after the order is placed. If your order is placed within our business hours (weekdays from 9am-4pm PST), we may be able to make the change for you before your order is processed! We have a very small window in which we are able to edit your address, so please note, contacting us with your inquiry does not guarantee we will be able to make the change. The best course of action is always to double-check your shipping details before submitting your order!

If you forgot to add a discount at checkout, please feel free to reach out to our Customer Happiness Team at info@oliveandpiper.com and we would be happy to help!

If an item has an estimated ship date, it means it's currently out of stock and in the process of being restocked, and estimated to be available to ship on the date specified. This gives you the option to purchase and reserve the item(s) you want in advance and guarantee you'll get them.

Payment for the item will be taken at the time the order is placed and your card will be charged upon checkout.

NOTE: Your entire order will be shipped in full as soon as ALL items on your order are available. If you require certain items before your item arrives, we recommend placing separate orders. If you have any questions, email us at info@oliveandpiper.com.

We're so sorry, but our office cannot accommodate Local Pickup from online orders at this time. You can find our order processing and shipping rates here.

You can also keep an eye on our Vancouver showroom availability for in-person shopping opportunities.

We appreciate your understanding. Please don’t hesitate to let us know if you have any questions; we’re happy to help!

CUSTOMER CARE

We want you to be happy with your jewels! If they don't make you say "olive it," you can return qualifying item(s) for a refund, exchange or store credit within 30 days from the order date. Just click here for a return request. If you had an issue with your product, please reach out to our team at info@oliveandpiper.com; we are happy to work with our customers and offer replacements within 90 days of purchase.

We charge $7.95 USD for the return shipping label for orders within Canada and the USA. All shipping and handling charges are non-refundable. If you are making an exchange, we offer complimentary return labels for your original order. Note that we do not accept packages shipped with DHL, FedEx, UPS, any other couriers. Packages incur duties/customs or handling fees will be not be accepted.

Returned items must be:
- Unworn, Unused and in new condition
- In their original packaging
- Sale items, jewelry care, accessories, greeting cards, and novelty kits are FINAL SALE
- Accompanied by the original packing list

Promotional discounts are subject to be final sale items. Please see fine print of promotional discount code before purchasing.


More information about our return policy.

Yikes, looks like you missed out! We try our best to keep our best selling pieces in stock, but sometimes, they just move too fast.

If a product has a "Get on the Waitlist" button, you can sign up to be notified when that item is back in stock. Just click the button and enter your email address in the pop up.

If the product has a "Sold Out" button, this means that this style will not be restocked.

The best way to hear about new arrivals, promotions and back-in-stock items first is by signing up for our newsletter and following us on
social media.

Due to the high volume of inquiries we receive daily and in fairness to all our customers, we are not able to adjust your order should you forget to use your code. We hope that this will encourage you to take the time to check out using the proper information. This will save you money, and save us time!

Oh no! We're so sorry - we know how much of a bummer this is. Although we inspect each item before and package them with care, damages or defects can happen during shipment.

If you find yourself in this situation, please contact us immediately at info@oliveandpiper.com with your order number and photos of the damage. We'll have a look and let you know how we can fix it for you!

Please note we are unable to accept reclamations beyond 90 days pass the date you received your order and
damages incurred from wear and tear or mishandling of the item.


You can create an account with us here.

You can also create an account during the checkout process. We recommend creating an account so you can view your order history and
save your information for quick and easy checkout in the future.

Orders are processed in either USD or CAD. This can be changed on the top right corner of the website.

We love that you're gifting our pieces! Your order will automatically include a pouch for gifting. Our gift boxes can be purchased as an add-on to your order.

You can also ship a package directly to the recipient. Just enter their information in the shipping address upon checkout. We love surprises!

We thought you'd never ask! Whether you're trying to create a specific look, learning how to accessorize, looking for an honest opinion or deciding on the perfect jewels for your wedding day, we're here to help. Contact us at info@oliveandpiper.com and let's get started. It's completely free!

Prices are subject to change at any time. We are happy to offer a one-time price adjustment on your regular priced item(s) if you ordered within 3 days prior to the sale start date. This applies to regular priced items only and does not include discount code items or items that are part of any other promotion. Please email us at info@oliveandpiper.com within 7 days of your original order date to request a price adjustment.

JEWELRY CARE

We hope you truly love your jewels, and we want nothing more than for them to become staples in your wardrobe! However, fashion jewelry isn't meant to be worn 24/7.

To keep your pieces shining and minimize signs of wear, avoid contact with liquids, perfumes, lotions and perspiration as they'll dull your pieces and cause them to wear quickly. Treat your jewels with love and care, and they'll keep you shining.

For more information visit: How to Keep Your Jewelry from Tarnishing

Our jewelry is crafted with brass or sterling silver, and plated in 14K gold or silver-tones. We adorn our pieces with glass crystals, custom crafted colors, faux and semi-precious gems, and freshwater pearls. Our pieces are hypoallergenic, making them safe for sensitivities.

If you are sensitive to certain components, send us a message and we'll help you find a piece that works!

PARTNERS AND COLLABORATIONS

For more information on becoming an Olive & Piper retailer, please contact wholesale@oliveandpiper.com with details about your business and store.

We love being introduced to new influencers and we're always working on exciting new partnerships. If you're interested in working with us or have an awesome idea, please contact us at partnerships@oliveandpiper.com.

We try our best to get back to everyone as soon as possible, but due to the volume of requests, we are unable to respond to all emails.


Don't forget to also sign up for our Affiliate Program - it's free!


See bloggers and fans who love olive + piper

We love the opportunity to work with like-minded and complimentary brands! If you are part of a brand that you think is a great fit with
Olive & Piper, we'd love to hear your ideas on a potential partnership. We are completely flexible and able to accommodate partnerships of varying capacities. Please contact us at partnerships@oliveandpiper.com.

We work with a select overseas manufacturers to make our designs come to life, each of which we meet regularly. We choose our partners based on the quality of their product, craftsmanship skills and experience in the field, but also how they operate. It's important that the companies we work with take care of their employees and create an enjoyable, safe and sociable working environment.

Have questions? Send us an email:
info@oliveandpiper.com