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FAQs

Frequently Asked Questions | olive + piper

SHIPPING + DELIVERY

 

WHERE DO YOU SHIP FROM?

We are based in beautiful Vancouver, Canada which is where we ship all our orders from! 

DO YOU OFFER FREE SHIPPING?

YES! We offer FREE shipping to Canada and the US on all orders over $49 USD after discounts and promo codes.

Free shipping is not currently available to destinations outside of Canada and the US.

WHEN WILL MY ORDER SHIP?

All in stock orders are quickly shipped within 2-3 business days.

If your order has not shipped within this time frame, it may be because of:

  • Pre-order items
  • Items that are not in stock and have an estimated ship date
  • Personalized items
  • Missing information - check your email!

If your order includes any of the items mentioned above, your entire order will be shipped in full as soon as ALL items are available. If you require certain items before your item arrives, we recommend placing separate orders. If you have any questions, email us at info@oliveandpiper.com.

For more information, visit the product page of the item ordered or view our shipping policies.

WHEN WILL MY ORDER ARRIVE?

The time it takes for your order to arrive will depend on your location and shipping method. Shipping times are only estimates and exclude holidays, weekends and unforeseen postal delays. Once an order is shipped, we are unable to expedite it.

Canada: 2-5 business days 
United States: 4-6 business days 
International: 5-10 business days 

More information about our shipping policies 

DO I HAVE TO PAY DUTIES?

You'll never have to pay duties on standard shipping to Canada or the US! Orders shipping to international locations and express shipments to the US may be subject to duties and taxes, which we cannot control.

HOW CAN I TRACK MY ORDER?

Once your order has shipped, you'll receive a shipping confirmation containing a link to track your package. 

Canadian Orders: All standard packages can be tracked on CanadaPost.com.

US and Int'l Orders: All standard packages can be tracked on USPS.com

More information about our shipping policies

I'M LOCAL! CAN I PICK UP MY ORDER?

We don't have a storefront for local pick-ups (if we did, we'd invite you to hang out with us every day!), but if you live in the Vancouver area and need your items ASAP, we just might be able to work something out. If you find yourself in a dull situation and need a sparkly fix, send us a message at info@oliveandpiper.com.

There are also local boutiques that carry select pieces from olive + piper. Get in touch to get the full list!

WHAT DOES IT MEAN WHEN A PRODUCT HAS AN ESTIMATED SHIP DATE?

If an item has an estimated ship date, it means it's currently out of stock and in the process of being restocked, and estimated to be available to ship on the date specified. This gives you the option to purchase and reserve the item(s) you want in advance and guarantee you'll get them.

Payment for the item will be taken at the time the order is placed and your card will be charged upon checkout.

NOTE: Your entire order will be shipped in full as soon as ALL items on your order are available. If you require certain items before your item arrives, we recommend placing separate orders. If you have any questions, email us at info@oliveandpiper.com.

HOW LONG DOES IT TAKE FOR PERSONALIZED ITEMS TO SHIP?

All personalized jewelry and accessories are made to order at the time of purchase. Because of this customization, personalized pieces ship in approximately 4 weeks.

Please note that if you choose to ship your order with expedited shipping, your item will be express shipped in approximately 4 weeks.

THE TRACKING SAYS MY ORDER ARRIVED BUT I HAVEN'T RECEIVED ANYTHING

If your tracking number says that your package has arrived but you haven't received anything, we suggest doing the following: 

  • Verify the shipping address on your order that it's correct
  • Look for an attempted delivery notice slip
  • Double check your area in case it's stored in a hidden area
  • Check to see if your neighbours or someone in your residence accepted it
  • Allow an extra 1-2 days - in rare instances, orders have been marked as delivered before actually arriving

olive + piper is not responsible for lost or stolen packages, but we'll try our best to help you recover and track down your package. If your package is still no where to be found, please contact us at info@oliveandpiper.com.

 



CUSTOMER CARE

 

HOW CAN I CREATE AN ACCOUNT?

You can create an account with us here.

You can also create an account during the checkout process. We recommend creating an account so you can view your order history and save your information for quick and easy checkout in the future.

WHAT CURRENCY ARE YOUR PRICES IN?

All orders are processed in USD at the most current exchange rate. It's the most internationally used currency and a simple way for all our customers to place their orders around the globe. 

We have the option to view products in CAD. Just click the "CAD" button on the top right of the website. This way, our Canadian customers can immediately see the approximate price of each item. 

At this time, our site does not have the capability to accept multiple currencies.

HOW CAN I RETURN AN ITEM?

We want you to be happy with your jewels! If they don't make you say "olive it," you can return qualifying item(s) for a refund or credit within 30 days of the ship date. Just contact us at info@oliveandpiper.com and we'll walk you through the process! Refunds outside of 30 days are subject to credit only.

*Orders placed during our Black Friday and Cyber Monday sale are a FINAL SALE.

Returned items must be:

- Unworn and in new condition
- In their original packaging
- Sale items and personalized items are FINAL SALE

More information about our return and exchange policy.

MY PRODUCT IS DAMAGED. WHAT CAN I DO?

Oh no! We're so sorry - we know how much of a bummer this is. Although we inspect each item before and package them with care, damages and defects may happen.

If you find yourself in this situation, please contact us immediately at info@olivandpiper.com with your order number and photos of the damage. We'll have a look and let you know how we can fix it for you!

DO YOU OFFER GIFT PACKAGING?

We love that you're giving the gift of sparkle! Although we don't have a gift wrapping program, all of our pieces come in a luxurious velvet pouch, ready for gifting.

You can also ship a package directly to the recipient. Just enter their information in the shipping address upon checkout. Lastly, don't forget to let us know if you'd like us to include a special note or greeting! We love surprises!

THE PRODUCT I WANT IS OUT OF STOCK. WILL IT BE BACK?

Yikes, looks like you missed out! We try our best to keep our best selling pieces in stock, but sometimes, they just move too fast.

Sign up to be notified when an item is back in stock by entering your email address on the out of stock notification section on the product page. If you're lucky, the product will already be available for pre-order so you can purchase and reserve it immediately. This means that the item is guaranteed to make a comeback, and you're guaranteed to get it!

The best way to hear about new arrivals, promotions and back-in-stock items first is by signing up for our newsletter and following us on social media.

I FORGOT TO USE MY PROMO CODE. IS IT TOO LATE?

If you forgot to use your promotional code when ordering, send us an email within 2 days of placing your order and we'll gladly apply it for you! For all other orders, we will offer a credit for you to use towards your next purchase.

THE ITEM I PURCHASED IS ON SALE NOW. WHAT CAN I DO?

Prices are subject to change at any time. We are happy to offer a one-time price adjustment on your regular priced item(s) up to 7 days after your order is placed. This applies to regular priced items only and does not include discount code items or items that are part of any other promotion. Please email us at info@oliveandpiper.com within 7 days of your order date to request a price adjustment.

DO YOU OFFER PERSONAL STYLING SERVICES?

We thought you'd never ask! Whether you're trying to create a specific look, learning how to accessorize, looking for an honest opinion or deciding on the perfect jewels for your wedding day, we're here to help. Contact us at info@oliveandpiper.com and let's get started. It's completely free!

HOW CAN I CARRY YOUR PRODUCTS IN MY RETAIL STORE?

For more information on becoming an olive + piper retailer, please contact info@oliveandpiper.com with details about your business and store.



JEWELRY CARE

 

HOW SHOULD I CARE FOR MY JEWELS?

We hope you truly love your jewels, and we want nothing more than for them to become staples in your wardrobe! However, fashion jewelry isn't meant to be worn 24/7.

To keep your pieces sparkly and minimize signs of wear, avoid contact with liquids, perfumes, lotions and perspiration as they'll dull your pieces and cause them to wear quickly. Treat your jewels with love and care, and they'll keep sparkling for you!

WHAT ARE YOUR PRODUCTS MADE OF?

Our jewelry is crafted with plated-base metals ranging from gold and silver plating, to rhodium, 14K gold plating and sterling silver. All our products meet jewelry standards and are safe to wear. We aim to carry stylish and quality pieces that everyone can enjoy.

If you are sensitive to certain components, send us a message and we'll help you find a piece that works!



PARTNERS AND COLLABORATIONS

 

I'M AN INFLUENCER. HOW CAN I WORK WITH YOU?

We love being introduced to new influencers and we're always working on exciting new partnerships. If you're interested in working with us or have an awesome idea, please contact us at info@oliveandpiper.com.

We try our best to get back to everyone as soon as possible, but due to the volume of requests, we are unable to respond to all emails.

Don't forget to also sign up for our Affiliate Program - it's free!

See bloggers and fans who love olive + piper

I'M A BRAND. HOW CAN I WORK WITH YOU?

We love the opportunity to work with like-minded and complimentary brands! If you are part of a brand that you think is a great fit with olive + piper, we'd love to hear your ideas on a potential partnership. We are completely flexible and able to accommodate partnerships of varying capacities. Please contact us at info@oliveandpiper.com.



Have questions? Send us an email:
info@oliveandpiper.com
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