Orders + Shipping

A note on COVID-19

As we all learn to adapt to the changes that have been suddenly thrown our way, we're doing our best to keep our team and community safe. Since March 16, our team has been working from home. We are still shipping during business days, but at a minimum capacity so please be patient with us! Our office is currently closed for all in-studio shopping appointments and pick-ups until further notice. 

We will continue to connect with our community and move forward as best as we can with all the exciting things we have planned. This is a tough time for everyone - things are uncertain and changing quickly. Let's keep our spirits high, be responsible and take care of each other. 

Thank you so much for choosing to shop small and for supporting us.

Keep shining,
olive + piper Team

 

SHIPPING

We are shipping orders as usual. However, due to current global situations, please expect that packages may arrive after the estimated delivery time frame listed below during this time. As postal services are dealing with increased volumes and implementing safety distancing measures, please check your local postal outlet or their website for more details. Note that we are not responsible for undeliverable packages.

CANADA POST has released a statement regarding delayed packages - view it here.

In stock orders are shipped in 2-3 business days and shipping on orders to Canada and the US always arrive duty free! Upgraded express shipping orders are prioritized and shipped within 1 business day, with the exception of holidays. If you've ordered pre-order items, your order will ship once all the items on your order are available. For custom orders, allow up to 4 weeks for your order to ship.

All orders over $200 US will be automatically covered by Route+ insurance for lost, stole and damaged packages. > Learn more.

Orders to Canada and the US include tracking without signature.  

International Orders: Once international orders with standard shipping have left our office, we cannot guarantee real-time tracking updates. For more information on the delivery of your package, we recommend contacting your local post office as we will not have access to any additional information. Please note that we are not responsible for lost or undelivered packages shipped with standard shipping. If you require guaranteed delivery, please choose the express shipping option. All international orders are also subject to import duty taxes, VAT and handling fees, which we are not responsible for. The amount of duties and taxes you may incur depends on your country. 

 

CANADA Estimated Delivery:
Free shipping over $49 USD*
3-8 estimated business days
Flat Rate $7.95 USD 
3-8 estimated business days
Express Shipping $35 USD  1-2 business days
UNITED STATES Estimated Delivery:  
Free shipping over $49 USD*
4-6 estimated business days
Flat Rate $7.95 USD
4-6 estimated business days
Express Shipping $15.95 USD
 1-2 business days
INTERNATIONAL** Estimated Delivery:
$14.95 USD 14-45 estimated business days
Express Shipping $55 USD
3-4 business days

 

*To qualify for free shipping, your order must be $49USD or more after discounts and promotions are applied.

**International shipping is only valid to select countries at this time. If you are unable to place your order, please contact us at info@oliveandpiper.com. 

 

Delivery times listed above are only estimates and do not take into consideration delays due to holidays, customs clearance, weather etc. Addresses in remote areas may require additional delivery time. We do our best to help your items get to you in time, however, we are not responsible for packages delivered outside the estimated time frame. For guaranteed delivery with signature, please refer to our Express Shipping options.

 

Need it faster? We've got you covered! Our express shipping options get you your sparkle within a couple business days. Note that holidays falling on weekdays are not business days. Please note that choosing expedited shipping for orders that include personalized items or items with a future ship date will be shipped with expedited shipping once the item is available to ship. 

All express delivery times and prices are based on orders shipping to most major cities. Shipments going to remote locations may require additional charges and an extra business day for delivery. Any customs fees, duties or taxes are the responsibility of the customer. Please contact us for any questions about express shipping to your location! 


RECEIVING YOUR ORDER

If your tracking number says that your package has arrived but you haven't received anything, we suggest doing the following: 

  • Verify the shipping address on your order that it's correct
  • Look for an attempted delivery notice slip
  • Double check your area in case it's stored in a hidden area
  • Check to see if your neighbours or someone in your residence accepted it
  • Allow an extra 1-2 days - in rare instances, orders have been marked as delivered before actually arriving

olive + piper is not responsible for lost or stolen packages, but we'll try our best to help you recover and track down your package. In cases where your package was not delivered because of an incorrect address, additional shipping fees will apply to reship your package.

If your package is over $200 US, it is automatically covered by Route+ for lost, stolen and damaged packages. All claims can be easily filed through Route. > Learn more.

If your package is still nowhere to be found, please contact us at info@oliveandpiper.com.

 

ORDER ADJUSTMENTS & CANCELLATIONS 

We process your order as quickly as possible, so if you need to make an adjustment or cancel your order, send a request to info@oliveandpiper.com right away. Note that sending an email does not mean that your adjustment or cancellation is guaranteed to be processed. We will contact you as soon as we receive your email to let you know if we can accommodate your request. Unfortunately, orders that have been shipped cannot be cancelled. 

Note that we reserve the right to cancel an order for any reason, at any time. 

 

PRE-ORDER ITEMS

If an item has an estimated ship date, it means that the item is on its way to us and is estimated to be available to ship on the date specified. This way, you can purchase and reserve the item(s) you want in advance to ensure you're the first to get your hands on it!


Payment for the item will be taken at the time the order is placed and your card will be charged. If you have purchased any additional items that are currently in stock, your entire order will be shipped in full as soon as all items are available. If you require certain items before your item arrives, we recommend placing separate orders.

 

LOCAL PICK-UP

**Our Vancouver Office Pick-Up option is temporarily unavailable due to office closure during this time**

If you’re in Vancouver, you have the option to pick up your order at our office located in historic Gastown! Just select "Office Pick-up (VANCOUVER only)" as your shipping option when you check out. Once your order is complete, you’ll be sent a link to book a pick up time in your order confirmation email.

 


Please note that pricing is subject to change at any time without notice.