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Shipping + Returns

 

HOLIDAY SHIPPING DEADLINES

Don't worry, your holiday gifts will get there in time! Place your order by the specified dates below to guarantee delivery before Christmas. Please note that express delivery may not be available to all international locations. Contact us at info@oliveandpiper.com for questions.

STANDARD SHIPPING ORDER BY:
Canada DECEMBER 16, 2016
United States DECEMBER 16, 2016
 International DECEMBER 7, 2016
EXPRESS SHIPPING
Canada DECEMBER 20, 2016
United States DECEMBER 20, 2016
 International DECEMBER 18, 2016
PERSONALIZED ITEMS DECEMBER 1, 2016

 

HOW WE SHIP

Orders are processed Monday through Friday with the exception of holidays. Please allow 2-3 business days for in stock orders to be processed.

Standard and free shipping on orders to Canada and the US will always arrive duty free! All orders include tracking.

CANADA Estimated Delivery:
$7.95 Standard Shipping 2-5 business days
*Free shipping on orders over $49 2-5 business days
   
UNITED STATES Estimated Delivery:  
$6.95 Standard Shipping 4-6 business days
*Free shipping on orders over $49 4-6 business days
   
INTERNATIONAL Estimated Delivery:
$14.95 Standard Shipping 5-10 business days

 

International orders and orders shipped with Express Shipping may incur duties.

Delivery times listed above are only estimates and do not take into consideration delays due to holidays, customs clearance etc. Addresses in remote areas may require additional delivery time. We do our best to help your items get to you in time, however, we are not responsible for packages delivered outside the estimated time frame. For guaranteed delivery, please refer to our Express Shipping options.

EXPRESS SHIPPING

Need it faster? We've got you covered! Our express shipping options get you your sparkle within a couple business days. Note that holidays falling on weekdays are not business days.
Please note that choosing expedited shipping for orders that include personalized items or items with a future ship date will be shipped with expedited shipping once the item is available to ship. 

ORDER ON: CANADA DELIVERY
$30
US DELIVERY
$35
INT'L DELIVERY
$55
MONDAY WEDNESDAY WEDNESDAY FRIDAY
TUESDAY THURSDAY THURSDAY MONDAY
WEDNESDAY FRIDAY FRIDAY TUESDAY
THURSDAY MONDAY MONDAY WEDNESDAY
FRIDAY TUESDAY TUESDAY THURSDAY
SAT / SUN TUESDAY TUESDAY FRIDAY

 

All express delivery times and prices are based on orders shipping to most major cities. Shipments going to remote locations may require additional charges and an extra business day for delivery. Any customs fees, duties or taxes are the responsibility of the customer. Please contact us for any questions about express shipping to your location! 

CANCELLATIONS

We want to process your order as quickly as possible, so if you happen to change your mind, send a cancellation request to info@oliveandpiper.com right away! Note that sending a request does not automatically cancel your order. We will contact you as soon as we receive your request to let you know if your cancellation has been processed. Unfortunately, orders that have already been shipped cannot be cancelled.
Note that we reserve the right to cancel an order for any reason, at any time.

RETURNS

EXTENDED HOLIDAY RETURN POLICY: Orders placed between November 7, 2016 and December 24, 2016 can be returned up until January 31, 2017. This applies to all orders that meet the conditions below.

*Orders placed during our Black Friday and Cyber Monday sale are a FINAL SALE and are excluded from the extended holiday return policy.

We want you to be happy with your jewels! If they don't make you say "olive it," you can return qualifying item(s) for a refund or credit within 30 days of the ship date. Just contact us at info@oliveandpiper.com and we'll walk you through the process! Refunds outside of 30 days are subject to credit only. 

Returned items must be:

- Unworn and in new condition
- In their original packaging
- Sale items and personalized items are FINAL SALE

All shipping and handling charges are non-refundable. Shipping costs and any other fees associated with sending your refund or exchange back to olive + piper will be the responsibility of the customer. Packages requiring COD or other fees will be not be accepted or deducted from your refund.

*Note that not all refunds are equal so please contact us before sending your order back.

Exchanges can only be made for the same item at this time.

ITEMS WITH FUTURE SHIP DATES

If an item has a future ship date, it means that the item is on its way to us and is estimated to be available to ship on the date specified. This way, you can purchase and reserve the item(s) you want in advance to ensure you're the first to get your hands on it!
Payment for the item will be taken at the time the order is placed and your card will be charged. If you have purchased any additional items that are currently in stock, your entire order will be shipped in full as soon as all items are available. If you require certain items before your item arrives, we recommend placing separate orders.
If you have any questions, email us at info@oliveandpiper.com. We're always here to do what we can to make your experience amazing!

Please note that pricing is subject to change at any time without notice. 

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