Sample & Seconds Sale FAQs

Our Sample & Seconds Sale is happening at 10am PST March 9 - 11th! 🎉

Get ready for our popular annual Sample & Seconds Sale! The sale happens online, right here at the link below! The good news about that is everyone has access to the sale (lucky you). The bad news? Everyone has access to the sale! Quantities are limited, there's no such thing as a restock, and items in your cart are not reserved for you, so you gotta move extra fast! 📦💨 

10% of proceeds from the Sample & Seconds Sale will be donated to UN Women to help protect and empower Ukrainian women and girls.

What is the sample and seconds sale?

Here's the deal - our sample and seconds sale includes pieces from our design process (that never made it online), pieces that are similar to our final design (but weren’t exactly what we wanted), styles with minor imperfections and blemishes (such as but not limited to: stone color variations, mis-matched plating color, slight scratches, slightly off centered stones, showroom pieces, unnoticeable missing pave, etc), and extra stock. 

We only have a handful of quantities available for some pieces (some of them even just 1!) so once they're sold out, they're gone for good. Having an item in your cart does not guarantee that it'll be yours - if someone else also has the item in their cart and checks out first, it's theirs!

All items will have (sample) listed beside them to indicate that they are a part of the Sample & Seconds Sale. It does not indicate that the particular item is a sample or a second. 

ALL ITEMS FROM OUR SAMPLE & SECONDS SALE ARE FINAL AND CANNOT BE RETURNED, CANCELLED OR EXCHANGED. 

By purchasing, you are acknowledging and agreeing to the sale terms and conditions. 

When will my order ship?

It's going to be b-u-s-y, so please be patient with us! All orders containing items from the Sample & Seconds Sale will ship within 1 week of purchase. If your order also contains regular or custom items, your entire order will ship once ALL items are available. If you require other items sooner, please place separate orders. Please note that payment will be taken at the time of the purchase.

Can I use my promo code or gift card?

Coupon codes cannot be applied to sale items and prices are as marked. Coupon codes can be used for regular priced items. If you have a gift card, you can still use that towards payment on your purchase.

Can I see more photos of the item I want to get? 

Because each item has different imperfections and limited availability, and there are 100s of different items included in the sale, we are unable to provide photos of each individual item. The photos online may not exactly show the blemishes on the specific item you receive, but we will do our best to provide as much information as possible on what you may find. Please be sure to read the information on the pages before purchasing. Here are some common imperfections.

 

Is there a chance that I may not be able to receive the item I purchased?

We are doing the absolute best to ensure that our Sample & Seconds sale goes as smoothly and seamlessly as possible! However, due to the high volume and  hectic nature of this sale, we may encounter instances where your order has been processed and paid for, however the item may no longer be available. If this is the case, we are so sorry about that - we will send you an email to notify you and refund your item immediately. 

The item I wanted is sold out, will there be more? 

We only have a handful of quantities available (some of them even just 1!) so once they're sold out, they're gone for good. Note that having an item in your cart does NOT guarantee that it'll be yours - if someone else also has the item in their cart and checks out first, they will purchase the item.

How are the pieces packaged?

To do our best to minimize packaging, provide you with the best price and ship your order out quickly, items may not be packaged in our signature pouches, on the same cards, or each individually in a pouch.

What if my order has items that aren't a part of the sale?

No problem! You can still shop our regular collection during the Sample and Seconds sale on the same order. These regular priced items will be fall under our regular return policy and will be packaged as they normally would.

What is UN Women?

UN Women is the United Nations entity for the empowerment of women and gender equality. UN Women is committed to supporting women and girls in Ukraine, including those who have fled their homes, been separated from their loved ones, and stayed to provide humanitarian support during this time of need. To learn more, visit: UN Women for Ukraine.

10% of proceeds from the Sample & Seconds Sale will be donated to UN Women to help protect and empower Ukrainian women and girls.

 

ALL ITEMS FROM OUR SAMPLE & SECONDS SALE ARE FINAL AND CANNOT BE RETURNED, CANCELLED OR EXCHANGED.