Sample & Seconds Sale FAQs

Olive & Piper Sample & Seconds Sale | Feb 15-18

From February 15th - 18th, starting at 10am PST, our *very popular* annual Sample & Seconds Sale is BACK! Remember: Quantities are limited, there's no restocks, and items in your cart are not reserved for you - so you’ll want to move fast! 📦💨

SHOP THE SALE HERE 

What is the Sample & Seconds Sale?

Here's the deal: the Sample & Seconds Sale includes pieces from our jewelry design process we loved but never made it online, pieces similar to our final designs (but weren’t exactly what we wanted), styles with minor imperfections and blemishes (such as, but not limited to: stone color variations, mis-matched plating color, slight scratches, slightly off centered stones, showroom pieces, etc), and overstocked styles. Think of this as the O&P outlet!

Some pieces will come in very limited quantities - so once they're sold out, they're gone for good. Please note - adding an item in your cart does not guarantee that it'll be yours - if someone else also has the item in their cart and checks out first, it's theirs!

All included items will have (sample) listed in their name to indicate that they are a part of the sale, and this does not indicate that the particular item is a sample or a second.

ALL ITEMS FROM OUR SAMPLE & SECONDS SALE ARE FINAL AND CANNOT BE RETURNED, CANCELLED OR EXCHANGED.

By purchasing, you are acknowledging and agreeing to the sale terms and conditions.

When will my order ship?

It's going to be b-u-s-y, so please be patient with us! All orders will ship within 1 week of purchase.

Is local pick up an option?

We're not currently offering local pick up at our Vancouver, BC head office - we're so sorry. However, we'll be offering an in-person event later this month. Subscribe HERE to stay tuned!

Can I use my promo code or gift card?

Coupon codes cannot be applied to sale items and prices are as marked. Coupon codes can be used for regular priced items. If you have a gift card, you can still use that towards payment on your purchase.

Can I see more photos of the item I want to get? 

Since each item has limited quantities and/or different imperfections, and there are many items included in the sale, we’re unable to provide photos of each individual item. The photos online may not exactly show the blemishes on the specific item you receive, but we do our best to provide as much information as possible for what you can expect. Please be sure to read the information on the pages before purchasing. Here are some common imperfections:

 

Is there a chance that I may not be able to receive the item I purchased?

We're working hard to ensure that our Sample & Seconds Sale goes as smoothly and seamlessly as possible! However, due to the high volume and hectic nature of this sale, we may encounter instances where your order has been processed and paid for, however the item may no longer be available. If this is the case, we’re so sorry about that! We’ll send you a notification email and refund the item immediately.

The item I wanted is sold out, will there be more? 

We only have a handful of quantities available, so once they're sold out, they're gone for good. Note that having an item in your cart does NOT guarantee that it'll be yours - if someone else also has the item in their cart and checks out first, they will purchase the item.

How are the pieces packaged?

All items will arrive in our signature O&P pouches.

What if my order has items that aren't a part of the sale?

No problem! You can still shop our regular collections during the Sample & Seconds Sale on the same order, and regular priced items will fall under our regular return policy

 

ALL ITEMS FROM OUR SAMPLE & SECONDS SALE ARE FINAL AND CANNOT BE RETURNED, CANCELLED OR EXCHANGED.